Front Desk & Concierge - AYA Niseko

Looking for a new challenge in a fast-paced hotel environment? AYA Niseko, a premium ski-in ski-out condominium hotel located at the base of one of the Grand Hirafu Ski Resort’s most popular ski runs is currently looking to expand its front desk and concierge teams with full-time year-round team members. With unparalleled access to one of Hokkaido’s favourite ski resorts, you can enjoy living, working and playing in the world-renowned ski area of Niseko—a region renowned for its abundant powder snow in the winter, and expansive natural vistas and cool air in the green season. Experience working for Tokyu Resort Service, a large company with nationwide presence that manages hotels and resorts throughout Japan, offering attractive benefits as part of their salary package. As a member of a friendly and supportive AYA Niseko guest service team, you'll act as the first point of contact for visitors who need assistance or information. You’ll interact with travellers from all over the world, aiding with day-to-day requests and the organisation of a comprehensive range of in-house, on and off-snow services, helping to make each and every stay truly unforgettable. KEY SKILLS - Business Level / Native Level Japanese Required - Strong communication skills - Excellent guest service skills CHARACTERISTICS & EXPERIENCE - Professional and polite demeanour - Ability to multi-task in a busy, fast-paced environment - Friendly and professional telephone manner - High grooming standards - A willingness to learn and to expand your knowledge of property amenities, services, and the local area - Interest in snowsports (desirable) - Prior luxury travel / hospitality experience (desirable) BENEFITS - Complimentary ski resort lift pass - Company health, social and employment insurance - Heavily subsidised accommodation and meals REMUNERATION Salary negotiable based upon prior experience. LOCATION Grand Hirafu Ski Resort START DATE Position available for immediate start. CONTACT US To apply, please email your CV/Resume, a brief cover letter, and a recent photograph to careers.aya@resortservice.co.jp. We look forward to hearing from you!