IT Support

Niseko Resort is thriving international alpine destination. Famous worldwide for its snow, food and jet set clientele it is an amazing opportunity to grow your skills and experience, and spending your days off making the most of the resort. Our purpose is to make an ongoing contribution to Niseko resort, our staff, our customers and the community. We value professionalism and honesty in everything we do and all who we work with. We are looking for a passionate IT professional to become an important part of our team. Junior and experienced applicants are all welcome - any applicant with the required skill base and enthusiasm to learn will be favorably considered. HTM encourages a healthy work-life balance in a beautiful mountain location - BBQ in the summer and ski in the winter! If you want to be part of a hardworking dynamic team in this special part of the world we would love to hear from you. Job Description Main responsibilities include; 1. IT systems operation management -Helpdesk support for PC, Windows/Mac, software, network, printers, etc -Building and configuring PCs/Macs -User account management -Communicating with 3rd party help desks in case of system trouble. 2. IT support for holiday guests - Troubleshooting Wi-Fi issues -Simple IT troubleshooting support for guests 3. Supplier communication and management - Sourcing of new IT equipment Knowledge and Skill Requirements - Basic knowledge of IT, Networking, TCP/IP and Windows 10/MacOS Troubleshooting. -Customer service skills to empathetically respond to end user inquiries and issues. A positive, flexible, hard-working attitude required. -Communication skills to effectively relay technical concepts to telecommunication providers with diverse levels of knowledge and understanding. -Motivation to learn (see below!) -Japanese language skills an advantage -Regular driving license. What you can learn - PowerShell, Bash, GAS, and SOE image creation/deployment. -Configuration and management of Unix/Windows servers, firewalls, VPN, routers, AP's and switches. -Server virtualization, administration. -VOIP phone system configuration/deployment. -Monitoring solutions for servers and Routers/AP. -VPN configurations and management. -GSuite Management Employment Package Details Employment Period: on going Employment Status: Full time year round Contract Value: ¥3,180,000 to ¥4,190,000 (including ¥100,000 for lift pass and public holidays - see below) Public Holiday Value included above: ¥180,000 to ¥240,000 (assuming all public holidays are worked - please note that working on public holidays is business/position dependent) Location: Niseko, Hokkaido, Japan Working Hours: 40 hours per week 5 x 9 hour days (1 hour break) Rostered shifts, usually between 8am and 8pm, Monday to Sunday 119 days off per year 10 days annual leave after 6 months of joining the company Benefits include: -Staff accommodation available for rent -Free ski or snowboard lessons -Visa sponsorship -Access to language and work relevant training subsidy -Professional work environment -Staff benefits package Start date: Available now Think you have a lot to offer but don't see the perfect role above? We'd still love to hear from you. Send us an email at careers@htmniseko.com