NISADE - Guest Services Consultant (Full Time Position)

NISADE is looking for the full time Guest Service Consultant who will provide a high level of personalised and professional service, handling all guests from the initial guest services contact to ensuring guest arrivals are seamless. With strong communication skills, strategic sales, and exceptional customer service skills, you will have an attitude and motivation to succeed while enjoying everything Niseko has to offer. This role is an intrinsic and critical role to the overall operations of the Property Management team. Key Responsibilities: ▪ Providing personalised and tailored services when (organizing the guests non-accommodation holiday requirements) including lift tickets, rentals, day tours, winter activities, transfers, restaurant bookings ▪ Respond promptly to any answer incoming enquiries through phonecalls, emails and chat ▪ Update and look after primarily the guest services inbox, responding to initial guest inquiries ▪ Maintain knowledge of suppliers products, services, Nisade properties, current resort events, activities, and hours of operation as well as dining options currently available. ▪ Proactivity up-selling services ▪ Resolve customer complaints/issues promptly ▪ Striving to meet and exceed weekly sales targets ▪ Communicate weekly with the reservation and guest services team ▪ Communicate as necessary with the front office manager and team during winter ▪ Process guest services in a timely and accurate manner including sending Guest Services requests and invoices for account settlement ▪ May be cross-trained in Reservations role depending upon wider team requirements ▪ Efficient and accurate recording of booking details, and rectifying any errors promptly ▪ Effective communicating within and between teams ▪ Follow up of booking information and final details ▪ Administrating amendments or cancellations ▪ Administrative tasks including loading of rates and updates ▪ Checking transfer requests and arrival/departure details and ensuring all pre-arrival details are seamless Skill Set: ▪ Genuine desire to achieve excellence in guest satisfaction ▪ Passionate, enthusiastic and motivated about their work ▪ Friendly, helpful and patient ▪ Exceptional grooming standards, professional presentation & work ethics to meet 5 star expectations ▪ Ability to work effectively in a high pressure environment ▪ Ability to work a rotating 7 day roster including weekends & public holidays ▪ Ability to learn quickly to gain a strong knowledge of Hirafu and the surrounding area ▪ Exceptional interpersonal and communication skills, both oral and written ▪ Able to work as part of a team and maintain control and composure in difficult situations ▪ Reliability and punctuality are a must Job Benefits: ▪ Discounted meals as per Company benefits (winter only) ▪ Training program ▪ Recognition for your talents and contribution ▪ The opportunity to make a difference to every customer ▪ Working in a friendly and successful team environment Start Date: Immediate. Salary: JPY180,000 to JPY230,000 per month, depending upon experience Location: Niseko, Japan Working Hours: average 40 hours per week (5x 8 hour shifts). Please visit following link for more information and submit your application, nisade.com/employment