MnKNiseko 2017-06-07 03:49:28
Reservations/Sales Manager
Due to expansion and a growing customer base, MnK Niseko is looking for a dynamic, sales-maximizing Reservations Manager, with proven negotiation skills in preferably a tourism, hospitality, or similar environment.
MnK is one of the leading independent employers within the Resort Management/Guest Services sector in Hirafu. We maintain a strong team, and are looking for vibrant individuals, who thrive on working under pressure, have an ability to prioritise workload, and self manage.
Working and living in Niseko, Japan is extremely rewarding, with consistently snowy winters and warm sunny summers. It is easy to achieve a great work/life balance here, and MnK encourage all our employees to be active and involved in the local activities/environment.
The Reservations Team are responsible for ensuring our guests have a wonderful and memorable experience, from the minute they book their Niseko holiday, through to their journey home. The successful candidate will be managing a team of three, taking initial booking enquiries through to allocating properties, and booking guest services
Start Date: July 2017~
Status: 1 year full time contract.
Probationary period: 3 months - negotiable
Base Salary: JPY 2.7~3.1 million annual gross salary
Working Hours: Average 40 hours per week. Flexible working hours.
Other: Shared Accommodation is available April~Oct
Main Duties:
· Coordinate and manage the activities of the reservations team year-round.
· Ensure all emails and telephone enquiries are responded to in a timely manner, maximizing all sales opportunities.
· Coordinate accommodation and guest service bookings prior to arrival, and while guests are in resort
· Ensure financials are processed correctly.
· Ensure that standards of service are met.
· Liaise with external guest service providers.
· Work with other teams to coordinate marketing activities such as product evaluation, pricing, promotion
· Work together with all other departments within the company to ensure and end-to-end provision of service, and maximizing of business opportunities.
Requirements:
· Fluent English (Japanese and/or Mandarin skills also useful)
· Experience in hospitality or customer service.
· Work experience in an international environment.
· Competent user of current everyday office IT systems.
· Awareness of travel websites such as eg. Tripadvisor
· Valid driver’s license
· Valid working visa for Japan (support for visa application can be discussed on application)
· Knowledge about Niseko or willingness to learn
· Energy and enthusiasm
Benefits:
· 5 work days/week, company paid leave & public holiday time in lieu.
· Social security/insurance benefits included.
· Access to personal benefit allowance, local discounts, company trip and regular seasonal events.
· Bi-annual bonuses.
· Support for immigration application process to work in Japan (eligibility criteria must be met)
· Family friendly
If you are interested please send a copy of your cv including a cover letter to:
hr@mnkniseko.com