Guesthouse Cleaning and Customer Satisfaction Manager

Job Description Key Responsibilities and Skill Set · Meeting and greeting guests, showing them their accommodation, answering questions, · Taking and handling reservations on the job and by phone, · Being on call to check guests in when they arrive, · Staff Supervision and management, · Managing a small team (2-3 staff) to perform all duties around the guesthouse · Making up rooms, making beds, cleaning bathrooms · Cleaning common areas and picking up after guests, · Cash handling, · Sales Management and Reports, · Acting as Host to guests, · Handling complaints, · Running guest breakfast, · Standard office and administration duties, · Local Sales and maintaining website blogs, · Social networking site updates including responses to posts, · Willingness to help in other areas if needed, when needed, · Business level Japanese speaking ability preferred, · International Manual drivers license with winter driving experience. Skill Set Required: · Experience in customer service and management, · Self motivated and ability to work without constant supervision · An ability to foster team spirit with a positive attitude · A high standard of work ethic and attention to detail · Flexible to work various shifts including public holidays and weekends Job Benefits: · Great location in central Hirafu, 2min walk from ski lifts, · Access to shared ski passes for Niseko Grand Hirafu and Hanazono, · Access to full size kitchen with full amenities, · Recognition for your talents and contribution, · The opportunity to make a difference to every customer, · Working in a friendly team environment, · Staff accommodation to various budgets and locations, · Discounts to some resort services and winter activities Employment Period Late November, 2018 to mid / late March, 2019 Work experience 2-3years Salary range Dependent upon experience Please email to hr@nisekoaccommodation.com