Spa Manager / Assistant Manager

SPA MANAGER / ASSISTANT SPA MANAGER (Contractor 業務委託) Rikka Spa is a boutique spa, renowned for providing a sanctuary of warmth and tranquility. Located within the luxury hotel Setsu Niseko (voted the ‘World’s Best New Ski Hotel 2023’), Rikka Spa features 5 treatment rooms and specialises in spa treatments and facials. Conceptualised and operated by Lapidem Tokyo, our programs are created around a philosophy that “true beauty only comes from good health”. Niseko is an international holiday destination that is increasing its appeal as a resort for all seasons. During the summer months, Niseko is a peaceful sanctuary of wellness appealing to primarily a domestic market. Recognised globally as Asia’s finest powder snow resort, Niseko takes on a new life in the busy winter season, making it a great environment for learning languages and new cultural experiences. At Rikka Spa, we are passionate about delivering a high level of customer service to our clients throughout their wellness journey and are looking for motivated individuals who share our passion to join our team on a year-round or seasonal basis. KEY DUTIES The Spa Manager is responsible for managing the team and day-to-day operations of the Rikka Spa as well as delivering on the strategic objectives of the brand. - Lead the people through good example and being an active team player - Deliver high quality treatments including counselling and consultations - Ensure all Spa team members adhere to the SOPs, best practice, regulations and company policy - To support the recruitment, induction, training development of all spa contractors - Oversee Spa operations, ensuring that sales and operational budgets, services standards and operational procedures are in place and are effectively being delivered - Help analyses monthly reports using the information to grow the business (policy and operations of the Spa, competition, occupancy and usage etc) - Collaborate with marketing to help execute effective sales & marketing initiatives to increase business levels, repeat clientele etc. ABOUT YOU You are a polished and experienced luxury spa leader who loves to develop your team and build a strong supportive culture. You understand the importance of ongoing training and are happy to keep your skills current, performing treatments when required. Financially savvy, you know the importance of effective rostering and scheduling, as well as aligning the operations with the brand values and deliverables. - Experience in a supervisory role in a fast-paced day spa environment. - Excellent communication and interpersonal skills - Proven experience to provide training and developing spa personnel - Competent computer skills including spa-scheduling, systems and software - Ensuring 5-star service at all times STANDARD WORKING HOURS - Variable working hours scheduled on monthly basis e.g 13:00 – 22:00 including 60-minute break (8 working hours) - Hours may increase during high occupancy periods - Days off: 116 ~ 120 days off annually WHAT WE OFFER - Retainer fee: Y350,000 per month Consideration based on skills, experience, and language skills - Trial Period (initial 2 months): Y280,000 per month - Other: Product sales incentives + Tips + Bonus (depending on performance) - Transportation expenses: up to Y30,000 per month - Company dormitory staff accommodation - Seasonal Grand Hirafu and Hanazono Ski Lift Pass (Individual) - Discounts on a variety of Rikka Spa products as well Setsu Hotel accommodation, Food & Beverages, ski rentals, yoga etc - Training & Development program / opportunity for career development and progression If you would like to apply for this position, please include a cover letter telling us about yourself and why you'd like to work for Rikka Spa along with an updated copy of your resume to careers@rikkaspa.com