Bilingual Reservation Consultant

The Reservations Team is responsible for ensuring our guests have a wonderful and memorable experience, from the minute they book their Niseko holiday, through to their journey home. The successful candidate will be joining a team, taking initial booking enquiries through to allocating properties, and booking guest services. MnK is one of the leading independent employers within the Resort Management/Guest Services sector in Hirafu. We maintain a strong team and are looking for vibrant individuals, who thrive on working under pressure, have an ability to prioritise workload, and self manage. Key Responsibilities ・Answering telephone, website, Online chat and email enquiries. ・Arranging accommodation and overseeing housekeeping operations. ・Coordinating guest service bookings prior to arrival, and whilst guests are in resort. Processing financials. ・The ability to be patient, troubleshooting the ability to be patient & for guests and accommodating their individual requests. Selection Criteria ・Fluent Japanese and English ・Attention to detail is essential ・Experience in hospitality or customer service is a plus ・Work experience in an international environment ・Communicate well with the team member and who can work in the team ・Basic computer skills ・Valid open driver’s license ・Valid working visa (work sponsored visa can be discussed on application) ・Knowledge about Niseko or willing to know about it ・Energy and enthusiasm ・Able to work on the weekends and night time role until 10:00pm(Only in the Winter) Benefits ・10 days of paid leave and public holidays. ・Social security/insurance benefits included. ・Company personal improvement subsidy (can be used for language study or other courses). ・Yearly company trip and regular seasonal events. ・Bi-annual bonuses. ・Staff Accommodation Available Employment Information ・1 year contract with extension possibilities ・3 months probationary period ・Working hours - average of 40h, 5days/week ・Salary - depending on the experience If you would like to apply for this position, please send us your CV and cover letter to hr@mnkniseko.com