Bilingual Reservations Consultant Wanted!

At MnK Niseko, we believe that unforgettable holidays start well before our guests arrive—and that’s where our Reservations Team comes in. From the first inquiry to waving guests goodbye at the end of their stay, our mission is to make the entire journey smooth, exciting, and memorable. We’re currently looking for a Bilingual Reservations Consultant to join our friendly and dynamic team. If you enjoy helping people, are great at juggling multiple tasks, and thrive in a fast-paced, international environment, we’d love to hear from you! What You'll Be Doing: - Responding to guest inquiries by phone, email, website, and online chat - Handling accommodation bookings and helping manage housekeeping schedules - Coordinating guest services before arrival and during their stay - Processing payments and keeping accurate records - Offering friendly and patient support to help guests with their unique requests - Working closely with other teams to make sure everything runs smoothly What We're Looking For: - Fluent in both Japanese and English (spoken and written) - Strong attention to detail - Previous experience in hospitality or customer service is a big plus - Comfortable working in a multicultural, international team - Great communicator and a true team player - Basic computer skills (email, spreadsheets, etc.) - A valid work visa for Japan (we’re open to sponsorship for the right candidate) - Familiarity with Niseko—or excited to learn more about it - Positive energy, a can-do attitude, and a genuine love for helping people - Willingness to work weekends and evening shifts until 8:00pm during the winter season MnK is one of Hirafu’s leading employers in resort management and guest services. We’re proud of our strong team culture and are always on the lookout for passionate people who want to grow with us. Sound like you? Apply now and help us create unforgettable memories for guests from all over the world!