Chalet Ivy – Front Desk Agent (Year-round, Full time)

☆ Night-shift specialists are highly welcome! ☆ We aim to achieve the highest grade in the Niseko area by offering a hospitality experience that only a small hotel can provide to attract. ☆ Free Japanese lessons for international staff ◆◆◆Extensive Benefits◆◆◆ ・ Social insurance ・ 20-minute walk from the staff dormitory to the hotel (negotiable) ・ Private vehicle commute possible from home (transportation allowance provided) ・ Mouthwatering meals prepared by our restaurant chef in the summer (fees apply) ・ Birthday leave, refreshment leave ・ Employee discounts and other staff benefits Chalet Ivy Hirafu is a small luxury hotel located just three minutes away from the Grand Hirafu ski area. We aim to achieve the highest grade in the Niseko area by offering a hospitality experience that only a small hotel can provide to attract and impress affluent, discerning guests from around the world. How about putting your international skills to good use here in Niseko, one of the most international work environments in Japan? After joining, senior staff will provide in-depth training so that you feel comfortable even in areas of work that are unfamiliar to you. [Position] Front desk agent (full-time) *You may be requested to work some night shifts. *Night-shift specialists are highly welcome! [Employment Status] Permanent employee [Salary] Monthly salary from 210,000 yen to 300,000 yen *Depending on experience, skills, and language skills [Working Hours] Annual variable working hour system Work shift system (eight-hour work day) Night shifts from 9:00 p.m. to 6:00 a.m., etc. [Work Location] Hotel Chalet Ivy 6-32, Niseko Hirafu 1-jo 3-chome, Kutchan-cho, Abuta-gun, Hokkaido, 044-0080 [Job Description] Hotel front desk duties (night shift included), reservation duties ・ Check in and check out duties ・ Bell duties ・ Handling and managing hotel room reservations ・ Arranging and mediating hotel guest services (e.g., transportation, activity bookings) ・ Handling guest inquiries by email, phone, in person ・ Checking settlements ・ Other related incidental duties [Qualifications] ・ English language required (must have English conversation skills for handling foreign guest inquiries) 　* Japanese Skill is also required for foreign applicant ・ Experienced front or reservation staff preferred ・ Excellent customer service skills ・ Passion for excellent guest experience ・ Well-presented and professional appearance ・ Ability to work in a team environment ・ Must be able to do HoRenSo (report, contact, consult) properly with supervisors and other staff ・ Attention to details ・ Computer skills ・ Must be able to work flexible hours (shifts) * Night-shift specialists are highly welcome!! [Vacations and Holidays] 105 days of annual holidays (shift system), annual paid leave, condolence leave, medical leave, childbirth and childcare leave, refreshment leave, birthday leave, etc. *We encourage employees to take paid leave. *Our hotel closes for maintenance twice a year for two weeks each, so it is easy to take longer vacations. [Treatment and Benefits] ・ Social insurance ・ Bonus and salary assessment (once a year each) by performance review ・ Staff dormitory available (negotiable) ・ Transportation allowance ・ Uniforms provided ・ Free level-based English conversation/Japanese lessons provided once a month ・ Meals provided (fees apply) ・ Various employee discounts and staff benefits (winter ski rental discounts, lift pass subsidies) ・ Various condolence money ・ Personal transfer allowance ・ Support/assistance in getting your Japan Working Visa [Other] Documents required for applying: Resume / CV with a photo attached *If you need assistance with obtaining a visa to work in Japan, please let us know at the interview. We look forward to receiving your application below. careers@chaletivy.com For job inquiries, please contact Ikumi Okada or Aya Nobuta at +81 (0)136-22-1125. www.chaletivy.com