Vacation Niseko 2019-11-18 01:50:28
Vacation Niseko has more than 100 properties under management and its core business is to sell short-term stays to potential guests based abroad or in Japan. Job Overview: The Reservations Officer will be responsible to execute the sales strategy of selling short-term stays to potential guests and agents. Guests will contact the Reservations Officer via e-mail, through the website or via a phone call and the Reservations Officer must communicate effectively with the guest to find the proper accommodation which fits their needs. With our agent partners, you will handle the enquiries and questions regarding accommodation stays and winter activities Reporting to: NMS Sales Supervisor and Group Sales & Marketing Manager Responsibilities and Duties: • Contact guests/agents via e-mail or telephone, giving them quotes for relevant accommodation and understand their needs to close the sales. • Answer guests/agents questions regarding accommodation via email or telephone. • Maintenance of e-mail templates and associated documents used for communications between Vacation Niseko the guest and our agent partners. • Chasing guests for payments as required. • Verification of bookings already in the system in order to detect potential input mistakes or miscommunications. • Work closely with the operations team to make sure that Vacation Niseko can deliver on the promises made by the Reservations Officer to both the guest and our agent partners. • Website content maintenance. • Helping the Marketing team as necessary. Qualifications / Requirements: • Eligible for a Japan work visa • Native English speaker or Fluent in business English – Mandarin or Japanese spoken a plus • Willingness to share a passion for snow and a love for the Niseko resort • A knack for sales and drive to increase performance • Ability to learn a lot of information quickly • Attention to detail is a must • Must be able to receive directives and ensure they are accurately and promptly followed through in the manner specified to their conclusion. Employment Benefits: • Paid statutory holidays • As a Niseko Management Service employee, you would have access to complimentary or discounted services within the group. These include Vacation Niseko Accommodation, Ski Rentals, Ski School, Back-country tours, Summer Activities, Golf and more. • Individual Seasonal Grand Hirafu lift pass • Japanese Health Insurance and Pension according to the law. • Commuting Allowance to and from your place of work, capped at 45,000JPY per month. • Discretionary bonus paid annually • Retirement plan