GUEST SERVICES MANAGER

Due to growth and development, Niseko Wow is seeking a professional and dedicated Guest Services Manager to join our team. Based in Hirafu and managing a boutique portfolio of luxury properties, Niseko Wow offers a bespoke holiday service. Reporting directly to the Managing Director, the Guest Services Manager will be responsible for: •Day-to-day running of 2 luxury properties, including staff coordination, training and logistics •Building and maintaining strong relationships with all internal stakeholders (reservations, accounts, housekeeping and, maintenance) and external suppliers (management associations, restaurants, activity and ground service suppliers) •Ordering and maintaining guest services and office supplies •Manage the guest experience from check-in to check-out •Re-stocking welcome package supplies on an as needs basis •Maintenance of front desk and, general upkeep around the properties •Providing reception and driver training and, coverage •Emergency, after-hours, guest support as required •Occupancy reporting and forecasting as required The ideal candidate will possess the following: •Intermediate to advanced MS Office and Gmail skills •Front of house / concierge experience •Customer service focus / open and friendly demeanour •Strong written and verbal communication is mandatory (English and Japanese) •Strong relationship building skills •Ability to work under pressure and solve problems before and when they occur •Excellent presentation and a strong interpersonal manner at all times •Ability to remain professional under pressure and manage priorities •Hold, or be eligible for, valid working visa status •Hold an international drivers permit, or Japanese drivers permit This role is perfect for an individual who is customer service focused with a positive, proactive and can-do attitude. In return you will be provided with an opportunity to assist with high-profile guests, become part of a supportive and energetic team and gain a broad range of experience throughout the Property Services industry. Salary and Benefits Niseko Wow’s number one priority is that you experience a true work/life balance throughout the year. Whether that’s hitting the slopes everyday, the ability to access neighboring resorts, easy access to local restaurants, bars and events, or just having time to relax and enjoy the bountiful snow. We truly believe in working hard, and playing hard. As the successful applicant, you will be entitled to: * Competitive monthly salary and incentive package * Niseko United All Mountain Season Pass (Winter Season) * Company laptop and smart phone * An opportunity to truly challenge yourself with a supportive and genuine company Apply To apply for this position, please submit your application to ian@niseko-wow.com. All applications will be treated as confidential.