HTM KK 2018-02-27 02:26:22
We looking for a new international Reservations Consultant to join our Reservations team. HTM has recently expanded its portfolio of brands to add Skye Niseko. This has created the opportunity to join our Reservations team to help deliver our sales goals for Skye Niseko as well as Niseko Central, Ki Niseko and GoSnow. The Role Reservations and Sales: *Deliver a professional standard of telephone and e-mail sales and service by responding to all inbound inquiries within agreed time frames *Issue comprehensive and accurate quotes to potential guests by understanding their needs and effectively matching them to HTM products. *Maximize the conversion of agent and direct inquiries to sales by proactively making follow-up calls and soliciting bookings. *Ensure all holidays and accommodations are booked and confirmed in accordance with agent or guest requests. *Facilitate the smooth arrival, check-in and co-ordination of all required accommodation and guest services bookings by providing Front Office with complete and accurate booking information. *Help to increase holiday and accommodation bookings by providing input into the development of effective inbound sales and marketing scripts. *Contribute to the development of holiday and accommodation packages and services through the provision of agent and guest feedback and requests. *Deliver quality and efficient responses to enquirers’ by ensuring non-*Reservations Consultant functions are referred to the appropriate department/team member for action. Knowledge and Skill Requirements *Previous experience and success in the travel or hospitality industry in a telephone based or face to face sales and service role (preferred). *Professional, courteous and friendly telephone manner that supports the creation of positive impressions with all callers. *Well-developed written communication skills that facilitate clear and accurate responses to queries and/or provision of quotes. *Able to up-sell services to maximize client investment and organizational profitability. *Able to prioritize and organize work to achieve objectives and deadlines. *Demonstrates high levels of accuracy to ensure holidays and services are booked correctly and that all relevant guest information is collected. *Able to work as part of a team in order to effectively share and complete tasks and provide service coverage where required. *Computer operating skills - Microsoft Office Suite (essential) with reservations systems experience (preferred). *Detailed knowledge of HTM products and services Employment Package Details Employment Period: year round Employment Status: 12 months full time contract with the expectation of moving to permanent contract. Base Annual Salary: 2.7 to 3.2 million yen, depending on experience and language abilities. Location: Niseko, Hokkaido, Japan Working Hours: average 40 hours per week (5x 8 hour shifts) Staff Accommodation: available Note:Please include a photograph of yourself with your resume We'd love to hear from you. Send us an email at