Kumo Restaurant - Front of House Manager

The Role (The duties of the Front of House Manager will include but not be limited to): - Contribute to the development of operating policies and procedures by monitoring the effectiveness of existing policies and procedures and recommending changes to improve team performance. - Provide the front of house team with the skills and knowledge required to deliver excellent service at brand and concept standards to international/domestic guests through the preparation and delivering of effective training sessions. - Ensure the effective operation of the front of house team by monitoring individual performance, acknowledging achievements, disciplining and recommending improvements. - Ensure appropriate planning of staff roster inline with operating reports (number of reservations etc.) - Ensure an effective knowledge of Restaurant operations is maintained by updating operation logs, procedures and memos, transferring all necessary information from shift to shift and conducting team briefings, meetings and training sessions. - Resolve any guest complaints when necessary and consult with the Food and Beverage Manager regarding resolutions including service recovery. - Management of emails and the delegation of tasks to Restaurant Supervisors and Staff. - Ensure inventory of supplies is kept at efficient levels and wastage is minimised. - Work closely with the head chef to ensure smooth services for all guests. - Oversee the Skye Niseko Café operations when required. - Ensure reservations, POS and website are in accurate order and up to date. - Ensure the front of house work area is clean and clear of hazards and adhering to all health, safety and sanitation requirements. - Complete as necessary incident reporting on all major issues or occupational health and safety matters, major guest complaints/issues and significant damage or breakages. Knowledge and Skill Requirements : - Experience of a restaurant management role at a Japanese or hotel restaurant for a minimum of 2 years. - Business level Japanese and English language ability to professionally and courteously respond to a culturally diverse range of customers. - Ability and experience of leading, managing and motivating a multi-cultural team of seasonal and year-round staff. - Superior customer service skills. - Sound working knowledge of wine, bar and barista areas along with restaurant floor service. - Ability to handle difficult queries and customers in a calm and positive manner. - Able to prioritise and organise work independently to meet deadlines. - Able to up-sell the Restaurant & Cafe/Deli menu items. - Strong computer operating skills - Microsoft Office Suite Employment Period and Status: 1 year contract with potential to extend to ongoing permanent contract Annual Salary: ¥3,700,000 to ¥4,200,000 per annum depending on experience and language skills. Location: Niseko, Hokkaido, Japan Working Hours: average 40 hours per week (5 x 8 hour shifts, shift times vary by season) Other Benefits: - All Mountain Lift Pass or 100,000 yen lift pass bonus in winter - Public holidays - Free meal and coffee with every shift - Health, social, and employment insurance - Staff accommodation available - Free ski/snowboard group lessons (availability dependent) Starting Date: Negotiable To apply please email your resume to: careers@htmniseko.com For more information please visit: https://www.htmniseko.com/careers/kumo-restaurant-manager