MnK Niseko 2019-08-19 08:21:17
MnK Niseko is a distinctive and growing property management and hospitality company that operates year-round, located in the natural surrounds of Niseko, Hokkaido. We specialise in resort accommodation management, with three distinct locations – Country Resort, Akazora and The Orchards. As the ski slopes of Mt Niseko-Annupuri are situated just minutes away from our resort communities and apartment hotel, our accommodation solutions provide the perfect setting for family or group holidays. Part of our vision is to ensure that all of our property owners, holiday guests and team members share in the very best friendly and professional experiences. The motto “Stay as a guest, return as a friend” helps to define all of our interactions. Our winter months are our busiest, and so we rely on the support of our amazing winter seasonal crew to help us bring our vision to life. The Opportunity Our team of bus drivers have the responsibility of safely transporting our guests from Country Resort to and from town. This will require a high level of concentration and ability as some of the roads that we take are quite narrow and suffer from snow build up. It is imperative that our drivers are responsible and highly competent as driving around a bus load of people in these conditions can be difficult even in ideal weather conditions. Key Responsibilities Providing our guests with friendly, professional and personalised customer service Simple maintenance on all MnK vehicles including fuel check, bus tyre changes, oil and vehicle condition Shuttling our guests to and from town following all of Japan’s driving and road laws Checking, updating and organising our daily bus schedule Communicating with your team to ensure a smooth flow of operation Providing a safe and comfortable journey for our guests in challenging driving conditions A basic knowledge of our guest services and resort information to pass onto guests Able and willing to perform physical work, including lots of snow clearing Provide guests with local information and recommendations Manage customer complaints in a calm and professional manner Provide support to the Site Manager as and when required Support other teams as and when required Selection Criteria Previous experience in a face-to-face customer service role an advantage Experience operating large vehicles in snow or challenging conditions Applicants must speak fluent English (ability to speak Japanese, Mandarin or other languages an advantage) Must have or be eligible to obtain a valid Japanese Working Holiday Visa Must have or be eligible to obtain a valid International Driving Permit for Japan, or valid Japanese Driver's License that covers driving of a vehicle up to 29 seats and 4.9 tonnes (Category D on IDP) Desire to experience a ski or snowboard season in a bustling mountain town Willingness to go the extra mile in order to help out your team Able and willing to conduct physical labour, including snow clearing Working Hours An average 40 – 50 hours per week during peak season (Christmas, New Year, and Chinese New Year). An average of 20 – 30 hours per week outside of peak season. Remuneration ¥1,500 per hour Accommodation Seasonal accommodation provided for a monthly rate of ¥50,000 (plus ¥40,000 bond) The Benefits Subsidised seasonal team accommodation Morning, evening and split shifts to allow for more time on the mountain Access to a shared Niseko Grand Hirafu and Niseko Hanazono lift pass Monthly seasonal incentives and rewards program Access to discounted tours, activities and rentals from local suppliers Assistance with health insurance, registration and paperwork Opportunity to work with an amazing team of people from all around the world More powder snow then you can handle Employment Period 23 November, 2019 – 28 February, 2020 If you are interested in the position, please visit our website and apply from there! We are looking forward to hearing from you!