Operations assistant

Elite Havens is Asia's leader in high-end quality private rentals. With more than 300 superb properties across 10 destinations Elite Havens prides itself on offering the best bespoke service to its guests. Elite Havens teams serve over 80,000 travelers each year offering extra ordinary experiences that last a lifetime. More information at www.elitehavens.com ABOUT THE ROLE We are seeking a proactive and service-oriented Assistant to support the day-to-day coordination between guest services teams, local partners, and internal operations. The role involves hands-on support to ensure guest requests are executed smoothly and properties are maintained to required operational standards. This is a full-time, year-round position based in Kutchan, Hokkaido. MAIN TASKS  Support daily Guest Services operations by arranging transportation, restaurant reservations, and guest activities with Japanese partners  Coordinate closely with Japanese-speaking and English-speaking team members to ensure smooth and efficient cross-department operations  Assist with the handling and confirmation of bookings for Japanese guests (mainly during the summer season)  Request quotations, follow up, and coordinate logistics with Japanese suppliers and contractors  Place and track orders with Japanese vendors and partners for operational items such as consumables, linen, and amenities  Identify and research new suppliers, and liaise with local contractors for property maintenance, repairs, and improvement works to ensure chalets are maintained to operational standards ABOUT YOU  Friendly, positive, and outgoing personality  Independent, hands-on team member  Good computer skills  Japanese: native level. English: good command OFFER: 280-300,000 JPY per month Starting date per January 2025 For company reference, please see our websites: www.elitehavens.com www.niseko-gourmet.com Contact details: Ambroise Amet Senior Operations Manager Email: snr.optsjapan@elitehavens.com Please submit your application only in English !