Sheraton Hokkaido, Kiroro Resort

Experience and qualification • At least 4 years’ experience in the guest services, front desk, or related professional area OR 2-year degree from an accredited university in Hotel Management, Hospitality, or related major; 2 years’ experience in the related hospitality sector. • Business level in both Japanese and English is preferred. • Marriott Opera System experience is preferred. Job Summary • Responsible for all front office functions and staff by supervising and managing employees and managing all day-to-day operations. Areas of responsibility include Bell Staff, Switchboard Operations and Guest Services/Front Desk, as applicable. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • As a manager, directs and works with assistant managers and supervisors and employees to successfully execute all front office operations, including guest arrival and departure procedures. • Strives to continually improve guest and employee satisfaction and Utilizes interpersonal and communication skills to lead, influence, and encourage others. • Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Understands the impact of Front Office operations on the Rooms area and overall property financial goals. • Ensures compliance with all Front Office policies, standards and procedures. • Provides services that are above and beyond for customer satisfaction and retention. • Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. • Responds to and handles guest problems and complaints. WHAT WE OFFER  Monthly salary range: JPY 300K ~ 400K depending on the skills and experience.  Defined Contribution (401K)  The best powder snow in the world along with the season free ski pass  Free Hotel facilities usage (The Gym, Pool and the Onsen)  Accommodation (Single room dormitory or 3LDK available)  Free shuttle bus to Otaru city  Insurance package  Free language training (Japanese & English)  50% Discount on F&B throughout the Hotels restaurants Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. For more details or if you are interested in applying for: Please contact at ade.chandra@Sheratonkiroro.com or yingling.chen@Sheratonkiroro.com