VACATION NISEKO - WINTER SEASON 2024-2025 SEASONAL FRONT DESK STAFF

Vacation Niseko is looking for SEASONAL FRONT DESK staff Winter 2024-2025! Are you an outgoing person, who has good customer service and hospitality skills, and would love to work with a team? Vacation Niseko is the perfect workplace for you! If you want to be part of our friendly team and receive some great work benefits, please reach out to us! Why choose Vacation Niseko? We at Vacation Niseko, believe in a working environment that provides a work-life balance culture that not only encourages our team members to be passionate about their careers but also allows them to enjoy every moment they have in Niseko. We want our team to have a memorable experience while being supported in molding their skill in hospitality and at the same time with the snow sport that they are passionate about. With team members that come from different parts of the globe, we guarantee a very diverse training experience that promotes teamwork and unity. FRONT DESK OFFICER POSITION DETAILS Contract: Winter seasonal Staff for 2024-2025 Working Hours: 32-40 hours per week (4-5 days per week). Work between 6:00-25:00 on an 8-hour shift per day Contract Period: 1st December 2024- 28th February / 31st March 2025 (possible extension, the work term is negotiable) Wage: 1,550 JP YEN/ hour Job Role As a front desk officer, you are considered to be the frontline and the face of the Vacation Niseko brand. Your responsibility starts the moment the guests check-in, assist with their in-house guest requests and inquiries, and until the day they check out. You must possess strong communication skills both verbal and written. You must be a good team player and must be willing to work with a team. Key Responsibilities - Assist with driving/transporting guests within the village where required. This includes but not limited to, pick up/drop off service to and from the Hirafu Welcome Centre. - Perform check-ins and check-outs. - Manage guests and property owner inquiries, requests, and complaints in a timely manner. - Responsible for responding to both phone and email enquiry from guests and property owner - Carry out daily tasks assigned by the management team and report any discrepancies or problems to Front Desk Supervisor and/or Front Desk Manager - Ensuring that the front desk, lobby, and other common areas are immaculately clean and presentable for both guests and owners. - Full knowledge about Niseko and its neighboring towns. Capability to recommend winter resort activities, restaurants, events, and other services when needed. - Work closely with relevant departments to ensure all guest requests and inquiries will be carried out properly in a timely manner to avoid any service complaints. Staff Benefits - Free individual Seasonal Grand Hirafu and Hanazono Lift Pass (worth ¥120,000-130,000) - Subsidized staff accommodation(¥800 per day) - Staff discounts to several affiliated merchants and merchandise - Paid training - Full support for town office registration and bank account opening -- LAST UPDATE: 23 AUGUST 2024 -- Great news! We reopening the job vacancy! If you interested in joining our team, please input your Cover Letter and CV through the link below: https://vacationniseko.com/en/employment/FD202425 You may check out as well our companies profile via this link: https://vacationniseko.com/en/company We look forward to receiving your CV and exploring the potential of having you join our team. Good luck!