Winter Seasonal Positions -Front Desk Duty manager : Niseko / Rusutsu / Furano

Don’t just holiday in Japow, come and work with us! Now that borders will open for this winter and guest can finally join us in Japow, we need STAFF to serve our powderhounds! Why not come to work, play and ski with us in the powder capital of the world We have a range of seasonal (and some year round) positions available that don’t require any Japanese language skills. Staff accommodation available, excellent perks, competitive pay and a lifestyle others can't beat! Saying YES to this will be the best choice you'll ever make. We take care of YOU, join the NISADE family and get deep in Japow! Apply Now! Position: Front Desk Duty Manager The role plays a critical role in ensuring the operation of the Front Office runs smoothly during shift. Front Desk Duty Managers respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Front Desk Duty Managers will assist the Front Office Manager in ensuring all duties of the front desk operation which includes inter-department communications, and staff scheduling are undertaken efficiently and effectively. We are seeking friendly, Japanese and English speaking staff! Benefits: ・Excellent pay for Japan from ¥1,600 JPY per hour ・Consistent hours per week (35-45) on a rotating roster with at least 2 days off per week and plenty of time to ride & experience Japan ・¥30,000 Lift Pass allowance ・Up to ¥50,000 Flight rebate ・Support with visa- Working Holiday and Sponsored Visa ・Awesome staff accommodation in the heart of resort (from ¥24,000 shared/ ¥40,000 single room) ・Many roles have split shift rosters allowing you to maximise ski/ board time ・Discounts on dining, activities, ski gear, lift passes, groceries, shopping and more ・Memorable Staff parties, social events, activities, adventure trips, cultural experiences ・Inclusive team culture, fun vibe, amazing people, dynamic company & International team ・No Japanese or previous ski/ board/ resort experience required ・Full support with Japanese documents, paperwork, translations, medical - if you are sick or injured, we will take care of you and provide support service, you need help with Japanese documents? - we got you covered. We are here to help! Roles/responsibilities: ・Overseeing and managing the day to day operations of the front desk Verifying and leading regular, ongoing communication between Front Office and Guest Services Operations (e.g. managing pre-shift briefings, staff meetings) ・Fostering employee commitment to providing excellent service and required service behaviors in all interactions with guests and employees ・Maintaining positive owner relationships ・Providing a high standard of intuitive service to exceed guest expectations ・Efficient, personalized and friendly Check-ins / Outs ・Daily management of guest accounts and records ・Making new bookings, changes to bookings and cancellations of bookings for restaurants, ski lessons, rentals etc & ensuring charges are accurately recorded ・Pre-checking each booking for accurate arrival and departure bookings as well as ski rental and ski lesson vouchers etc ・Promptly attending to guest requests and enquiries ・Maintaining the reception / lobby area in immaculate condition including common area bathroom ・Communicating effectively with housekeeping to ensure a high level of cleanliness and additional guest requirements are appropriately undertaken ・Answering telephone, email and in house guest enquiries ・Assist with driving / transporting Guests within the village where required ・Log / maintains security of Equipment, Keys, Lost and Found Items ・Perform other duties as assigned by Management Requirements： ・Either business level Japanese and fluent English, or business level English and fluent Japanese ・A genuine interest in resort activities and Japanese culture ・Excellent interpersonal and communication skills, both oral and written with guests as well as colleagues ・Ability to recognise the needs of each guest and suggest personalised services matching their individual needs ・Experience in a front office, customer service, or guest based role ・International Driving Permit WHO WE ARE: ・We are a community , not a corporation ・Fun, dynamic progressive and long time established Niseko accommodation company (est 2005) ・Basically we organize and host people for the most memorable holidays of their life ・We have hotels, chalets, lodges in Niseko- Rusutsu & Furano ・We can take care of all holiday needs from accom, transfers, lift tickets, rental, lessons, cultural experience and other adventures ・We also do Real Estate, Development, Property Management ・We are proud to take care of our team and provide an amazing work/ life experience ・A multi- cultural team from Japan, Australia, Taiwan, Korea, USA, UK, Europe, Canada, Malaysia, Indonesia and more WHO YOU ARE: ・Most important to us is you have good character and have a desire to deliver a memorable experience to guests, yourself and fellow staff ・Fun, flexible, adaptable, passionate ・Hardworking, punctual, reliable, dedicated ・Creative, caring, warm, genuine, have integrity ・Experience or desire to work in a ski resort or in Japan ・Eligible for Working Holiday Visa a plus ・Sponsored Visas available for those over 31 with relevant skills experience, education ・Eligible for International Drivers license a plus! ・Even if you have never worked in a ski resort or guest services role, if you have good character and are willing to learn, work hard and deliver the goods, you're a good chance to join our team