SKI JAPAN TRAVEL 2016-01-20 05:01:15
Working within a multicultural company as part of the reservations team of travel consultants to co-ordinate travel enquiries and process booking requests for land travel packages of accommodation, transports, lift passes, ski rentals and lessons.
The opportunity to be based in the picturesque resort village of Niseko offering a rewarding and active lifestyle, with focus on outdoor living, fresh air and natural beauty.
To be successful in this role you will need to be able to work within a team environment, have a can do attitude, good communication skills and ability to balance a busy and diverse workload.
APPLICANTS EXPERERIENCE IN TRAVEL AND TOURISM INSUTRY – preferred
Main Tasks:
- Working within and supporting the reservations team
- Receiving and replying to direct guest enquiries with information and quotes
- Receiving and replying to online enquiries with information and quotes
- Receiving and replying to agent enquiries with information and quotes
- Following up guest enquiries to ensure maximum conversion of bookings
- Anticipating guests needs and recommending components to enhance their trip
- Sending of guest confirmations and following up guest details and payments
Key Duties:
• Corresponding with international guests via email and phone creating a wonderful experience from start to finish
• Assistance with and anticipation of guests travel needs and requests
• Co-ordination of the various components of a guests holiday package
• Efficient and accurate recording of booking details
• Assistance with any number of questions providing knowledgeable information
• Efficient communication between the teams, guests and agents
• Understanding and following of procedures and specific conditions for the various accommodations and suppliers
• Follow up on booking information, travel details and payments
Minimum Requirements:
• Higher School Certificate or equivalent
• Fluent English is required - spoken, written and reading
• Japanese and/or Chinese bilingual language skills is not required however beneficial
• Experience in travel / tourism industry preferred
• Previous experience in a Reservations or Sales Position preferred
• Advanced computer skills; particularly Microsoft office applications and reservations based systems
• Excellent written and verbal communication skills
• Understanding the concept of exceptional service skills
• Ability to prioritise, multi task and work under pressure and to deadlines
REMUNERATION:
- 200,000JPY to 240,000JPY depending on experience
EMPLOYMENT LOCATION:
- Niseko, Hokkaido on the north island of Japan and 90km’s from Sapporo city
EMPLOYMENT DATES:
- From April 2016 for 12 month term initially
VISA REQUIREMENTS:
- You will need to meet visa requirements. SkiJapan will arrange the paper work for a sponsored visa
WORKING HOURS:
Standard working hours of 5 x days per week and average of 40 hours per week. Weekend work may be required if working from the Niseko office. Hours will be flexible depending on operational needs however in general are from 8.30am to 5.30pm