Nisade_Recruitment 2022-09-13 00:37:53
We are looking for a Guest Services Supervisor to join our team of driven professionals and live by the mantra, work hard, play hard. We are an exponentially growing property development business that specialises in premium residential property. NISADE is seeking an outgoing Guest Services Supervisor to join the growing team. Manage the Guest Services Team to provide a high level of personalized and professional service to all NISADE guests, focusing primarily on non-accommodation bookings (lift tickets, equipment rentals, airport transfers, etc.). This position requires strong organization and management skills in addition to communication, sales, and exceptional customer service skills. The ideal applicant will be self-motivated with a strong drive to succeed. Responsibilities - Provide non-accommodation services to meet individual guest need and budget to craft the perfect holiday experience, including lift tickets, rentals, day tours, winter activities, airport transfers, restaurant bookings - Ensure prompt response to all guest inquiries - Maintain highly professional service across the whole team (professional communication, error reduction, and increased guest satisfaction) - Manage guest complaints or issues promptly and successfully - Manage guest services suppliers (contracting, product and rate information, supplier/guest issues, promotions, etc.) - Manage knowledge database for products, rates, resort events, operational information, and restaurants - Manage guest services team staff (seasonal and full-time staff training, staff development, staff service experiences, manuals, etc.) - Manage internal CRM documentation. - Manage communication across the Reservation, Marketing, and Front Desk teams across three resort areas - Create annual sales target, weekly sales reporting - Monthly reconciliation and error management - Create and update booking tracking sheets - Collaborate with Marketing Team to maximize website and EDM promotions to increase sales Requirements - Genuine desire to achieve guest satisfaction. - Personable with a can-do attitude and strong self-motivation. - Business-level fluency in English - Japanese and Chinese language skills a plus - Strong organizational and management skills. - Ability to perform well under pressure and with unhappy guests. - Exceptional interpersonal and communication skills—written and oral. - Strong Office Suite skills required, familiarity with the RoomBoss booking system and Google Suite beneficial. - Experience in team management preferred. - Willingness to work 7-day rotating roster, including weekends and public holidays. - Eagerness to learn - Passion for excellent guest experience - Positive attitude – teamwork orientation and overwhelming desire to please guests - Drivers license preferred Benefits - The opportunity to make a difference to every customer - Working in a friendly and successful team environment - Comprehensive training and introduction programs - Recognition program for your talents and contribution - Access to ski lift passes - Employee discounts to some resorts and activities - Unemployment insurance, worker's compensation insurance, health - - --insurance, and welfare pension insurance are available - Average of 120 days off per year - One-time Winter Recreational Allowance of 30,000yen - Annual Salary between 3,400,000 - 3,800,000yen Please apply either via our recruitment website or send your CV to